_ Design & Innovation


Mark




25 years of cross-design experience combining creativity, craftsmanship, strategy and leadership skills




Current position

Design & Innovation freelancer
Co-founder Z49.XYZ  + sumuzu.studio +  brecha.XYZ

Currently researching

The role of design in the post-digital era





Professional Timeline


2019 — Today 
Design & Innovation freelancer
Z49.xyz, Barcelona, Spain

2016 — 2019
Strategic Design Director
Designit, Barcelona, Spain

2014 — 2016
Design Director
Designit, Tokyo, Japan

2007 — 2014
Lead UX designer
Designit, Madrid, Spain

2005 — 2007
Creative director
Envision, Madrid, Spain

2002 — 2004  
Art director
Iconmedialab, Madrid, Spain

2000 — 2002  
Web Designer
Intercom Girona, Spain




——


About me







Proud to have been part of the evolution of Design over the past two decades—from its classical roots to its role as a key driver of innovation and business—I began my career as one of the pioneers of digital design, grounded in the principles of Usability and User-Centered Design. Over time, I evolved from executing tactical tasks with a focus on excellence and detail to addressing more strategic layers through the adoption of Design Thinking, ultimately maximizing impact through the practice of Service Design.

Throughout this journey, I have been fortunate to work with pioneering companies that helped shape and define these tools, applying them to create real impact through hands-on collaboration with major clients and transformative projects spanning Digital Design, Industrial Design, Experience Design, New Services, and Business Models.

Before my current freelance activity, I served as Design Director at Designit’s Tokyo and Barcelona offices, where I led project methodologies and content, commercial activities, and team management across disciplines.

I am often described as an empathetic leader who values emotional intelligence in team management, fostering transparency, ethics, and mutual trust.

Beyond the core practice of design, I have developed a strong interest in managing multicultural teams and in exploring ethics in design.


——


Strengths




Deep understanding of the whole Design process, capable of delivering detail and craftsmanship as well as facilitating and building strategies simultaneously. 


Cross-design experience, from Interaction & digital design to industrial and Service / Business-Experience projects.

Early adopter and proof field experience in combining Classic Design, User-Centred Design, Design Thinking, and Service Design methodologies for the best results.


Multicultural management & leadership experience from Asia to Europe.


Creative mindset, always thinking beyond design and its boundaries, looking for ways to cross paths with other disciplines.


——


Teaching and Lecturing experience




Sharing knowledge and collaborating with Design institutions as a lecturer has been an essential growth activity in my professional path as a designer.





This is a short list of my recent activity.

If you are interested in further details, please  ✉️get in touch.









Senior lecturer


-
Creativity & Visual Thinking

Postgraduate degree: Creative strategies in illustration and visual communication

ESDI 2023 — 2024, Sabadell, Barcelona.


-
Visual Thinking for Innovation Module 

Master's degree in Design & Innovation.

H2i institute 2009 — 2013, Madrid


-

Visual Thinking module

Postgraduate degree: innovation and design thinking.

BAU, Escola Universitaria de Disseny, Universitat de Vic, 2018 — 2019, Barcelona



-

Design Research, Strategic Design, Service Design, Prototyping, and testing

Design Thinking program for developers.

NTT Docomo 2015 — 2016, Tokyo


Inspirational talks


-

Visiting Designer - Design and innovation in Japan, a weird story

Master of Design in Innovation Design Strategies.

Columbus College of Art & Design 2018,
Ohio USA



-
Digital design in Japan, Digital colonialism or not?

Master's Degree in Design and Internet Web Project Direction

Elisava, Barcelona School of Design and Engineering. Pompeu Fabra University. 2017, Barcelona



-
Becoming a Designer in a new design era.

EINA, Centre Universitari de Disseny i Art de Barcelona, UAB 2017, Barcelona



- Applied Research and Design Management in Barcelona  
DMA Collective, Transforming ideas
into research outcomes
Professional
Development
Workshop


RMIT 2018,
Barcelona



-
Digital design in Japan: victims of digital colonialism?

Digital retail Innovation forum

Google HQ 2015, Tokyo





——


Work Samples



The magic of Design happens when
all its fields get combined into a single project. 
I’ve been involved as a designer, team leader, and project director in several fields, from pure User interface / Interaction design projects, Branding / Art Direction, Industrial Design, Retail / Architecture, to designing new services, their business models, and all their artifacts, both in the digital and physical dimensions.

This is a small sample of the projects in which I’ve been involved during my whole career. 


If you are interested in further details, please  ✉️ get in touch.




For my Branding and Graphic design works, please visit sumuzu.studio








Petoco, the family robot


How might we design a device to improve social relationships between
Japanese early teenagers and their parents?




Fields
Product Design
Ux Design
Service Design
Strategic Design



Roles
Project director
Industrial + Interaction & service designer



NTT Docomo - Tokyo








Redesigning ATM interface


How might we design a real omnichannel ATM interface so customers can optimize the time they spend on it? 




Fields
Ux Design
Service Design



Roles
Project director
UX/UI & service designer




 La Caixa - Barcelona








2025 Mobility service for Barcelona


How might we design a new Mobility service for Barcelona that takes into account social changes in 2025?



Fields 
Service Design
Business Design
Strategic Design



Roles
Project director
co-Researcher




SEAT - Barcelona










Rebranding & product strategy


How might we redesign the brand and whole design language of a premium cutting-edge contact lenses company?




Fields
Art direction
Branding
Strategic Design


Roles
Project director
ndistrial + Interaction & service designer



Mark’ennovy - Madrid / London










New Retail Experience


How might we redesign the whole retail experience at a global level for SEAT?



Fields 
Service Design
Strategic Design



Roles
Project director




SEAT - Barcelona





Illustrations by: Sebastián Matiz




Global Product range redesign


How might we redesign the whole product line and create a design language for one of the most important elevator companies in the world?





Fields
Product Design
Ux Design
Strategic Design



Roles
Project director
Industrial + Interaction & service designer
Co-Researcher




Thyssenkrupp - Madrid







Rich interaction catalog


How might we redesign the way customers explore Camper’s catalog into a more interactive and visual experience?






Fields
UX Design



Roles
UX / UI designer



CAMPER - Madrid








Innovation Center Portal


How might we design a portal for one of the biggest banks in the world in order to become a global reference in innovation?





Fields
UX / UI Design
Service Design
Strategic Design



Roles
Project director
UX/UI & service designer


BBVA - Madrid








Redesigning Death Insurance


How might we redesign death insurance to be adapted to new times and customers? 





Fields
Service Design
Business Design
Strategic Design



Roles
Project director
Co-Resarcher


DKV Insurance - Barcelona


Illustration by Silvia Lleras Illustrations by: Silvia Lleras






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